To book a class or private session please email firstname.lastname@example.org or call 01706 828 828 stating whether you would prefer a day, evening or weekend session.nbtimetable
Terms and Conditions
Clients are only allowed to use Natural Balance Pilates Ltd under the supervision of one of our recognised and qualified staff.
Sessions shall not be extended due to the lateness of the client. Any client who has not arrived within ten minutes of the start time for a class and fifteen minutes within the start time for private sessions shall be deemed to have cancelled their session and will be charged in full for that session.
All sessions paid for must be used within six months. In the event of any medical issues or other prolonged circumstances that may prevent the completion of the sessions, the member may take an extended period of time informing Natural Balance Pilates of the length of time. A doctor’s note may be required.
Cancellations must be made 24 hours in advance of a scheduled session. Sessions cancelled less than twenty four hours in advance will be charged in full.
All cancellations are accepted by phone only on 01706 828 828. Phone messages are time recorded.
Group sessions can be booked 7 days in advance in person, by email (email@example.com) through our website or by calling the above telephone number.
Cash, cheques, card or internet payment only made payable to
Natural Balance Pilates
Account No: 62952863
Sort Code: 09-01-28
All sessions are paid for in advance.
Natural Balance Pilates is not responsible for any damage or loss to personal property brought onto the premises.
Natural Balance Pilates shall not be liable for personal injury, while on the buildings premises unless it can be proven that it relates to the wilful act, neglect or default of Natural Balance Pilates.
It is the responsibility of each customer to ensure that you are capable of using the Pilates equipment and you do so at your own risk.
To be considerate of others at all times.
To ensure the appropriate footwear is worn at all times.
No client is allowed to join a supervised session unless they have been screened first and gone through the necessary procedure in joining in the supervised session.
There is no refund on courses or missed sessions. Any sessions that are missed cannot be carried over to the next month, however clients can attend an extra session within the current month, subject to availability.
Natural Balance Pilates is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Natural Balance Pilates may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18/4/2013.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information the following way:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Natural Balance Pilates, 37a Bolton Street, Ramsbottom, Bury, Lancs, BL0 9HU. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.